Frequently Asked Questions
Just like sending us a message first without all the typing 😁
Most kits/components orders are out in the mail within the next day or 2 (within the week for custom, made-on-order BNF) — Excluding Taiwan holidays and weekends.
If you haven’t received your order completion email with tracking number within a week feel free to send a message but please check your spam folder beforehand.
Most orders are prepared and packed quite immediately after reception.
Therefore we reserve the right to execute any order adjustment or cancellation once it’s been placed.
If a cancellation before shipping is approved we may hold the 5% nonrefundable paypal transaction fee.
The tracking system for the $7.50 Flat rate shipping method can be iffy at times; it may take a while before the status receives an update. Sometimes it won’t even be updated until after reception.
It usually takes between 7 and 14 business days to arrive but can be delayed for various reasons such as national holidays, strikes, weather, etc…
If you haven’t received your order after 20 business days, you may contact us, but please check with your local post office first in case they are holding it due to a failed delivery attempt.
If your country doesn’t show in the checkout page, please send us a message so we can check if a route is available!
We are always looking for new distribution channels!
If you would like to see Fractal products carried closer to you at your local FPV shop, please do drop them a word about it, or send us a message about it
We are always looking out for the community that supports us!
If you’re organizing an event and would like some support from us please reach out so we can see if we can help each other out
Do you have any question, comment or request?
Please leave us a message here
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If you haven’t received your order completion email please check your spam folder